Mon - Fri: 9:00 AM - 6:00 PM

1125 Bailey Hill Rd Ste 14, Eugene, OR 97402, United States

541-215-4249

Right To Repair in Eugene, Oregon

Did You Know?

You have important rights when it comes to vehicle maintenance and warranty protection. Many drivers are surprised to learn that:

You are not obligated to return to the dealership for service in order to keep your warranty valid
A warranty cannot force you to use only one brand of parts or accessories provided by the selling dealer

No matter what type of vehicle you drive foreign or domestic the team at VX Garage can help you maintain your car confidently without affecting your warranty. By using high quality parts and following industry approved service standards our technicians can handle all of your maintenance and repair needs while keeping your warranty fully protected.

Frequently Asked Questions by Owners of New or Leased Vehicles

Do I need to use the vehicle manufacturer’s original parts to keep my warranty active?

No. Federal warranty rules allow you to use any reliable replacement parts for services like belts, hoses, brakes, or suspension items. Your warranty cannot be denied just because you chose a different brand.

What do I need to do to keep my vehicle’s warranty valid?

Follow the service schedule in your owner’s manual and keep clear records of every visit. Make sure invoices show the date, mileage, and parts used, and store these receipts safely. If your owner’s manual includes a service log, use it to track maintenance.

If my vehicle is leased, do I still need to handle the maintenance?

Yes, leased vehicles still require routine maintenance. You’re responsible for keeping it serviced and in proper working condition as outlined in the owner’s manual.

How do I know which parts need replacing and when to service them?

Your owner’s manual lists all recommended part replacements and service intervals. Review it carefully so you follow the proper schedule and meet all warranty requirements.

If my new car needs repairs beyond routine maintenance, do I have to return to the dealer?

You can choose any repair shop for regular repairs, but warranty-covered fixes usually need to be done at the dealership. Check your warranty details so you know exactly which repairs must go back to the dealer.

How do aftermarket parts compare to original equipment parts?

High quality aftermarket parts often match OEM standards and sometimes even outperform them. Many are built by reputable suppliers and are designed to meet or exceed manufacturer specifications.

If I have a warranty issue with a dealership, what rights do I have?

If a warranty issue comes up, you can reach out directly to the vehicle manufacturer’s customer service team. They focus on customer satisfaction and may step in to resolve concerns with the dealership.

Other Services

Alternator Replacement
Auto A/C Repair
Auto Electrical Repair Services
Auto Electronics
Auto Maintenance Services
Auto Repair Services
Battery Inspections & Replacements
Belts & Hoses Replacement
Brake Repairs & Replacements
Car Performance Diagnostics\
Electric Vehicle Services
Engine Overhaul & Replacement Services
Engine Repair Services
Exhaust System Services
Filter Replacements
Fuel System Repair
Hybrids Service & Repair
Oil Change Service
Preventive Maintenance Services
Right To Repair

Contact Details

Call Us

541-215-4249

Visit Us

1125 Bailey Hill Rd Ste 14, Eugene, OR 97402, United States

Shop Hours

Mon - Fri: 9:00 AM - 6:00 PM

Testimonials

What our customers say

Recent Articles

Version EX Auto Blog

How to Choose the Right Mechanic for Your Car

choose-right-mechanic

January 24, 2025•1 min read

Choosing the right mechanic is crucial for your car’s health and your peace of mind. A reliable and skilled mechanic ensures your vehicle gets the care it needs, saving you time and money in the long run. With so many options available, it can be challenging to know who to trust. This guide provides key tips to help you find the best mechanic for your car.

1. Look for Certifications

Start by checking if the mechanic is certified by reputable organizations, such as the Automotive Service Excellence (ASE). Certified mechanics have undergone rigorous training and testing to ensure their skills meet industry standards. A certification assures you that your car is in capable hands.

2. Check Reviews and Recommendations

Read online reviews and ask friends or family for recommendations. Positive testimonials from satisfied customers can provide insight into the mechanic’s reliability and quality of service. Look for consistent praise about their expertise, professionalism, and honesty.

3. Ask About Warranties

A trustworthy mechanic should offer warranties on parts and labor. This shows confidence in their work and provides you with peace of mind. Be sure to ask about warranty details before authorizing repairs, so you’re covered if any issues arise.

4. Evaluate Their Communication

Good communication is a hallmark of a reliable mechanic. They should explain the problem clearly, provide an itemized estimate, and answer your questions without hesitation. Avoid mechanics who pressure you into unnecessary repairs or fail to keep you informed.

5. Visit the Shop

Take the time to visit the mechanic’s shop and observe its condition. A clean and organized workspace reflects professionalism and attention to detail. Additionally, a busy shop with a steady stream of customers is often a sign of good service and trustworthiness.